Integrity Healthcare IT Solutions

AI Implementation

AI that actually takes work off your team's plate.

We pick the right AI tools, including the ones you already pay for, connect them to your EHR and practice management system, and measure the hours they save. Built for outpatient care.

Free AI check
Smile Doctors case study

Before: the billing team exports the schedule, checks payer portals, calls payers and retypes benefits for every patient. After: an eligibility agent, a portal agent and a voice agent check every patient and write benefits back to the practice system; staff handle only the exceptions.

Trusted by revenue cycle and operations leaders.

Smile DoctorsMosaicRadiology PartnersSCA HealthGI AllianceLegent HealthAllerVie HealthMediReportSurgery PartnersHST Pathways
Smile DoctorsMosaicRadiology PartnersSCA HealthGI AllianceLegent HealthAllerVie HealthMediReportSurgery PartnersHST Pathways

The gap

Most practices use AI. Few see the work go down.

The tools get bought. The work around them often doesn't: changing the workflow, connecting it to your systems, and measuring against a baseline.

83% Use AI in patient visits

19% Say their workload went down

MGMA Stat poll of 189 medical groups, August 2026

63% Use AI or automation in the revenue cycle

15% Of those, have seen a positive return

HFMA and FinThrive survey of 101 organizations, late 2024

Use cases

Where we put AI to work.

Pull tomorrow's appointments from the practice systemSend eligibility checks (270) and read the responses (271)Look up missing benefits on payer portalsCall payers that don't show enough onlineWrite benefits to each patient account and flag inactive coverage or auth needs

Your team still owns: Coordination of benefits and conversations with patients about cost.

Works with: Practice management system, clearinghouse, payer portals.

Check claims against payer rules before they go outCheck claim status with each payerSort denials by cause and payerDraft appeal letters from the denial code and the chartMatch insurer payments to bank deposits

Your team still owns: Approving every appeal and escalations with payers.

Works with: Practice management system, clearinghouse, EHR.

Check which procedures need an auth from each payerPull the required notes and results from the chartSubmit through the payer's portal or electronic prior authTrack each request and follow up until it's decided

Your team still owns: Clinical review and peer‑to‑peer calls.

Works with: EHR, payer portals, electronic prior auth networks.

Build the provider's profile once: NPI, licenses, DEA, malpractice, addressesFill each insurer's enrollment forms from that profileTrack licenses and certificates before they expireKeep the CAQH profile current and re‑attestedFollow up on each application until it's approved

Your team still owns: Reviewing and signing applications, and payer contracting.

Works with: Credentialing platform, CAQH, payer portals.

Book, move and cancel appointmentsSend reminders and recall messagesGive pre‑procedure instructions: arrival time, fasting, a driverAnswer billing and directions questionsPass anything clinical to your staff, with a summary

Your team still owns: Clinical questions and patients who ask for a person.

Works with: Phone system, practice management system, patient texting.

Sort each fax: referral, records, orders or auth responsePull out patient, insurance and diagnosis detailsMatch it to the right patient, or start a referralFlag missing items and route it to the right queue

Your team still owns: Anything the system can't match with confidence.

Works with: Fax service, EHR, practice management system.

Compare the AI in your EHR with third‑party scribesSet up note templates for each specialtySet up patient consent and recording disclosuresTrain clinicians and track how often they use it

Your team still owns: Clinicians review and sign every note.

Works with: Your EHR and clinicians' mobile devices.

Smile Doctors

580+ orthodontic locations in 36 states

Provider credentialing
56%
less hands‑on time on provider credentialing
Location add
23 → 10 hours
for a six‑provider location add
Read the case study

How we work

Start small. Prove it. Then scale.

  1. Free AI check

    We review the AI you already pay for and your three most manual workflows. It's included in every Free IT Audit.

  2. Readiness assessment

    We time your workflows, check your systems and data, and rank where AI will pay off. You get a short list of tools and a plan.

  3. Pilot

    One workflow, written success criteria and weekly measurement. At the end, you decide to scale it or stop.

  4. Rollout

    Site by site, with the workflow changes and staff training each site needs.

  5. AI operations

    We monitor and tune the automations, manage the vendors, and report the hours saved every month.

Our approach

Vendor‑neutral, built into your systems, and measured.

We have no vendor partnerships, so we recommend what fits your workflow, including AI your EHR already includes. Everything we set up writes back to the systems your team already uses, not another portal to check.

  • Measured against your baseline

    We time the work before we start and report the hours saved against it every month.

  • HIPAA and state AI rules handled

    A business associate agreement with every vendor that touches patient data, and patient disclosures where state law requires them, such as Texas and California.

  • Your staff approve what goes out

    Appeals, patient messages and enrollment forms are reviewed by your team before they're sent. Every automated action is logged.

  • One point of contact

    Integrity selects, builds and runs it. You work with one team from the first check to monthly operations.

Frequently asked questions

Getting started

Not always. Many EHR and practice management systems now include AI features. We start with what you already license and recommend a new tool only where it clearly does better.

The EHR, practice management system, clearinghouse and payer portals you already use. Results are written back into those systems, not into another portal your team has to check.

No. Agents take the repetitive steps, such as checking benefits or filling in forms. Your team handles the exceptions, the judgment calls and the patients.

Before a pilot starts, we time the current workflow and agree on written success criteria, such as minutes per task or denial rate. After go‑live, you get a report against that baseline every month.

It depends on the workflows and the number of sites. Every engagement starts with a free AI check, included in our Free IT Audit.

Data and compliance

Every vendor and platform that touches patient data signs a business associate agreement, and we use only features that agreement covers. We use only AI services that don't train on your data, and every automated action is logged.

Yes, when no existing tool does the job well. We build narrow automations inside your environment, covered by a business associate agreement, and you own them.

Your staff, for anything that goes to a payer or a patient. Every workflow has human review built in.

Some states require patient disclosure or clinician review when AI is used, for example Texas and California. We check which rules apply to your locations and build them into the workflow.

Expertise and speed. No compromise.

Tell us what you need. We respond within a day.