Case study
MediReport launched in the US with Integrity, from first customer to 24/7 support.
A leading European cardiovascular information system, used by 300+ hospitals worldwide, had no US customers. Integrity became its US team: sales, compliance, implementation and support.
Integrity has been our partner since day one in the US market. From signing our first customer to building our implementation process, supporting customers, and keeping the product compliant, they've been part of every step.
- US partner from MediReport's first day
Day 1
- US customer, a cardiovascular MSO
1st
- Level 1–2 support in the US
24/7
- countries in one support chain
3
At a glance
The short version.
Problem
A proven European CVIS with no US customers, no US team and a product built for European rules.
What we delivered
Sales support, US compliance adaptation, a repeatable implementation process with its own tracking app, and 24/7 support.
Outcome
The first US customer live, and every US customer supported since. MediReport has since agreed to join Philips.
The challenge
A strong product with no foothold in the US.
0
No US customers
Proven in 300+ hospitals worldwide, but with no US reference sites and no US team.
GDPR
Built for European rules
Designed around GDPR and France's health data hosting rules (HDS). US customers expect HIPAA safeguards, US terminology and US registry reporting (ACC NCDR).
6–7 h
Engineering in Europe
Level 3 engineering sits in France and Croatia, six to seven hours ahead of US customers.
What we delivered
One US team, from first demo to long‑term support.
Sales support
1st
US customer, a multi‑site cardiovascular MSO
Before
No US reference customers and no US team to support sales.
After
Our clinical experts ran demos with MediReport and helped sign its first US customer.
US compliance
GDPR → HIPAA
product adapted before the first demo
Before
Workflows, terminology and reports built for European rules.
After
Our nursing informaticists and cardiovascular clinical specialists adapted the product for US care, then tested it before any customer saw it.
Implementation
1
repeatable process, with its own tracking app
Before
Each go‑live planned from scratch, with no shared view of progress.
After
A standard implementation process and a custom web app to track every US go‑live and its data.
Customer success
24/7
Level 1–2 support in the US
Before
No US support team, and engineers six to seven hours ahead.
After
Integrity answers Level 1–2 around the clock and works Level 3 with engineers in France and Croatia.
How we worked
Part of their team from day one.
Staffed the team
Nursing informaticists, cardiovascular clinical specialists, implementation project managers and a Level 1–2 help desk.
Adapted before demos
The product was adapted and tested for US care before any customer saw it.
Implemented and documented
The first go‑live became a repeatable, tracked process.
Supported around the clock
Frontline support in the US, with Level 3 escalation to Europe.
Expertise and speed. No compromise.
Tell us what you need. We respond within a day.